Engaging Medicaid Patients: Obstacles, Successes & the Impact of Medicaid Waivers
February 10, 2017 | 08:00 AM
09:30 AM ET
With President Donald Trump now in office, we may be entering a new era of state-level flexibility in Medicaid. In addition to the President’s platform of Medicaid block grants, his nominee to lead CMS is the architect of Indiana’s Medicaid expansion waiver, which includes premiums and health savings accounts packaged as “personal responsibility provisions.” These provisions carry the imperative to engage beneficiaries, helping them understand how their coverage works. This webinar identified obstacles to engaging Medicaid patients as well as success stories, with an eye on meeting the potential challenges of Medicaid reform.
Speakers covered the following:
- The information needs of Medicaid consumers and common communications challenges, such as technology disparities and cultural barriers
- Strategies for connecting consumers with critical information and community-based supports
- Opportunities for the new Administration to encourage state innovation through waivers, and early insights on the impact of the Michigan and Indiana waivers on coverage and access to care
Speakers

Parie Garg, PhD
Oliver Wyman

Merrill Friedman
Anthem, Inc.

Renya Spak
Mercer Health and Benefits

MaryBeth Musumeci
Kaiser Family Foundation

Joan Alker
Georgetown University Center for Children and Families
Presentation Slides
"An Early Look at Medicaid Expansion Waiver Implementation in Michigan and Indiana," by MaryBeth Musumeci
Additional Resources
Oliver Wyman Resources
- "Right Place, Right Time: Marketplace Responses to the Health Information Needs of Vulnerable Consumers" - Brief from Oliver Wyman, Altarum Institute & Robert Wood Johnson Foundation
- "Right Place, Right Time: Improving Access to Health Care Information for Vulnerable Patients" - Findings from Oliver Wyman on Consumer Perspectives