Transforming Health Care Through Evidence and Collaboration
Transforming Health Care Through Evidence and Collaboration

Parent and Patient Education Materials

Health Plan Efforts to Promote HPV Vaccination

Minnesota Health Plan Collaborative

Eight Minnesota health plans – Blue Plus, HealthPartners, Itasca Medical Care, Medica, Metropolitan Health Plan, PrimeWest Health, South Country Health Alliance and UCare – participated in a quality improvement project to increase HPV vaccination rates among 11- and 12-year-old girls enrolled in Medicaid between 2008 and 2011. The collaborative began the HPV vaccination project by reaching out to the girls’ parents through direct mailings about the importance of HPV vaccination. Next, the collaborative trained primary care providers and their staffs on how to report vaccinations through the Minnesota immunization recording system and shared educational materials about the HPV vaccine and the importance of ensuring girls receive all three doses. The collaborative offered continued training and technical assistance for primary care providers and staff. Finally, the collaborative engaged community organizations, including the state department of health and community health centers, to provide education and resources about the HPV vaccine’s benefits.

The collaborative shared important information about the vaccine at more than 40 health fairs and exhibits throughout the state during the project time period. Between 2008 and 2011, HPV vaccination rates for the target population increased by ten percent. Based on the success of this initiative, a group of small county-based purchasing plans in Minnesota is implementing a similar HPV vaccination project.

BlueCross BlueShield of Western New York

BlueCross BlueShield of Western New York (BCBSWNY) disseminates educational and informative articles about the value of HPV vaccination in both its member and provider newsletters. The articles describe the importance of the three-shot sequence and encourage members to return for all three shots in the series. From December 2010 through January 2014, BCBSWNY sponsored a local television show, The Healthy Zone, where guest speakers discussed the importance of the HPV vaccine and a variety of other health topics. In 2014, BCBSWNY changed the format and the name to Healthy Zone On The Go. This one-minute segment airs at various times throughout the week and features speakers on a variety of health topics, including the HPV vaccine. The segment reaches nearly 1,000,000 adults ages 21 and over through television and online viewers.

Health Net

In an effort to improve HPV vaccination rates, Health Net Federal Services, LLC (Health Net Federal Services) has recently begun reaching out to members, parents and providers with information about the importance of the HPV vaccine. Before starting any outreach efforts, Health Net Federal Services first met with academic experts in HPV prevention, outreach and communication to discuss best practices in HPV vaccine education. In addition to general educational messaging about HPV and HPV vaccination, Health Net Federal Services addresses issues of vaccine safety and parental concerns that may exist about the vaccine encouraging recipients to engage in sexual activity.

After gaining a more thorough understanding of how to communicate information about HPV, Health Net Federal Services began with outreach to network providers, particularly pediatricians and family practitioners, through targeted emails and broader newsletters and via the web. Messaging sought to remind providers about the guidelines for HPV vaccination, as well as encourage providers both to review an adolescent patient’s immunization history at every visit, regardless of the reason for the visit, and to give a strong recommendation for all age-appropriate vaccinations, including HPV. A CDC fact sheet that included tips and examples about how to make a strong HPV recommendation was also disseminated.

For parents/guardians of girls ages 11 and 12, Health Net Federal Services began sending letters with reminders about HPV vaccination. For girls who had not started the vaccine, the letter provided HPV information and education and encouraged parents to talk to their child’s doctor. It also included a brief personal story and picture from a mother with cervical cancer who wanted to make sure her daughter was protected. A second letter, targeting girls who had started the vaccine series but not yet com-pleted it, sought to remind parents to follow through with the series.

In August, to leverage both National Immunization Awareness Month and the back-to-school period, Health Net Federal Services sent targeted emails to parents and providers and posted general information on the web and Facebook to convey information about all age-appropriate adolescent vaccinations, including HPV. An automated outbound call campaign also provided general educational messaging to thousands of parents about adolescent vaccination.

Additional Resources

1 Centers for Disease Control and Prevention. “Human Papillomavirus Vaccination Coverage Among Adolescent Girls.” 2007-2012, and “Postlicensure Vaccine Safety Monitoring.” 2006-2013. Morbidity and Mortality Weekly Report, July 26, 2013. 62(29);591-595.
2 Centers for Disease Control and Prevention. Tele-briefing on human papillomavirus (HPV) vaccination coverage and vaccine safety monitoring. Press Briefing Transcript. July 25, 2013. Available at: Accessed November 22, 2013.
3 Morbidity and Mortality Weekly Report, July 26, 2013.
4 Bolan, G. Adolescents and STIs: A Nationwide Perspective. Presentation on NIHCM Foundation Webinar, July 2013. Available at: Accessed March 12, 2014.
5 Daley MF, Crane LA, Markowitz LE, et al. “Human papillomavirus vaccination practices: a survey of US physicians 18 months after licensure.” Pediatrics 2010;126:425–33.
6 Morbidity and Mortality Weekly Report, July 26, 2013.
7 Centers for Disease Control and Prevention. How You Can Help: Strategies for Specific Groups. Supporting materials from NIS-Teen MMWR telebreifing, August 24, 2011.
8 Ibid.
9 Santoro K, Speedling C. The Case for Investing in Youth Health Literacy: One Step on the Path to Achieving Health Equity for Adolescents. Issue brief. October 2011. Available at: Accessed November 22, 2013.
10 Owusu-Edusei K, et al. “The estimated direct medical cost of selected sexually transmitted infections in the United States, 2008.” Sexually Transmitted Diseases 2013; 40(3):197-201.
11 Centers for Disease Control and Prevention. Sexually Transmitted Infections among Young Americans. Available at: Accessed October 24, 2013.
12 Disease Burden and Health Consequences of HPV Infection (Slides with Transcript). Medscape Multispecialty website. Available at: Accessed October 24, 2013.
13 American Sexual Health Association. Statistics on Sexually Transmitted Infections. Available at: Accessed October 24, 2013.
14 American Cancer Society. What are the key statistics about cervical cancer? Available at: Accessed October 24, 2013.
15 Centers for Disease Control and Prevention, Division of STD Prevention. Prevention of Genital HPV Infection and Sequelae: Report of an External Consultants’ Meeting. National Center for HIV, STD, and TB Prevention, Atlanta, December 1999.

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This fact sheet lays out barriers to HPV vaccination and highlights strategies health plans can use to improve uptake of the vaccines.